Ordering

How to Order
It is one of our goals to make the ordering process seamless, simple and secure. For this reason, CovaChem gives our customers many options for placing an order with us. Whether it is by credit card or purchase order, CovaChem offers multiple options to order products and receive them promptly.
When ordering with a credit card, orders can be placed online, over the telephone, or via facsimile. All orders receive the same priority, and will be received and processed promptly by CovaChem’s customer service department. Most orders ship out the same day they are ordered. If your order will not be shipped within 48 hours (excluding weekends and holidays), it is customary for our staff to contact you promptly.

Online: www.CovaChem.com
Fax: +1 (815) 315-1272
Phone: +1 (815) 315-1271
Email: info@CovaChem.com

All orders must include the following: Customer phone number, billing address, shiping address, part number(s), product name(s), quantity ordered, product price(s), corresponding email address and how you would like our staff to confirm your order. Please note that all sales are final.

Online security measures: CovaChem respects your privacy and continually takes steps to ensure online transactions with us are processed securely, and that your financial information is protected. In doing so, CovaChem does not retain customer credit card information. Orders placed through our website go directly through a secure connection to our online merchant, and all transaction information is processed through a webpage secured by PayPal.


Payment Terms
Purchase orders can be placed via fax, email, mail, or through the checkout pages at www.CovaChem.com. CovaChem routinely accepts purchase orders for catalog quantities and bulk orders. Please email questions, W-9 requests, or other accounting paperwork requests to accounting@CovaChem.com

Payment terms for purchase orders are Net 30 days. Past due balances will be charged interest at a rate of 1.5% per month on a monthly basis, with the first interest charge being applied 30 days after the due date. Subsequent interest charges will be applied on a monthly basis.

All orders must include the following: Customer phone number, fax, billing address, shiping address, part number, product name(s), quantity ordered, product price(s), corresponding email address and how you would like our staff to confirm your order. Please note that all sales are final.


Shipping
CovaChem ships its products domestically throughout the US via FedEx Ground and FedEx Air services. We also regularly ship product around the world using FedEx International Priority and FedEx International Economy. Occasionally, due to simplification of customs clearance, the nature of the product ordered, or specific discounts offered, we will substitute this shipping service with another carrier, such as UPS. Please notify us on your order if you have a preference for a specific shipping company, and we will do our best to comply.

CovaChem strives to maintain very competitive shipping rates, and we routinely pass our discounts on to our customers. If you prefer us to ship an order on your FedEx account due to your company having a better shipping rate discount or for other reasons, we will gladly do so. If ordering online, and paying by credit card, please complete the transaction, paying the full amount , and leave a note in the memo field with your FedEx account information. We will promptly refund your shipping costs and ship the order on your account. If ordering with a purchase order, please clearly state your shipping preferences on the order submitted.


Product Warranty
CovaChem’s top priority is customer satisfaction. We strive to provide exceptional levels of product quality and customer satisfaction. Our mission is to provide our customers with high quality products designed to meet stringent specifications, and ensure that our customers are satisfied. If for some reason you are unsatisfied with the quality of our product(s) and it does not meet our product specifications, please contact our technical service department. In such case, we will issue a credit for the purchase price of the product or issue a suitable replacement at no charge. We strive to do whatever we can to ensure your satisfaction.


Research Use
All products supplied by CovaChem, LLC are sold for research use only. CovaChem’s products are not to be used for human consumption or diagnosis of human disease.


Agreement
By ordering from CovaChem, LLC or using www.CovaChem.com, you are agreeing to the above stated terms.